Coming soonCitizen Services

One number. Multiple citizen services.

Svaryaa would answer the questions citizens ask most, register complaints and route people to the right department, in Marathi, Hindi and English. We're looking for pilot partners. It isn't connected to any government system today.

Talk to us about a citizen-service pilot Custom agent
CIT-06 · Citizen callIllustrative run
  1. Call9:05 am

    Complaint about a water line

    Caller speaks Marathi

  2. Register

    Complaint details captured

    Ward and location read back

  3. Route

    To the water department

  4. StatusPilot

    Reference shared with the caller

Illustrative · pilot only

What it will do

Built on the platform already answering calls.

01

Municipal FAQs

Timings, documents and processes, from information your department approves.

02

Complaint registration

Captures what happened and where, and reads the details back.

03

Complaint status

Lets citizens check where their complaint stands.

04

Property tax guidance

Explains the process and where to go.

05

Water and sanitation guidance

Service information and who to contact.

06

Department routing

Gets each request to the people who handle it.

07

Marathi, Hindi and English

Follows callers when they switch mid-sentence.

08

Human handoff

Sensitive requests go to a person, with the transcript.

09

Approved data only

Connects only to systems the department approves for the pilot.

Guardrails

What it's built not to do.

These limits are set in the agent. When something falls outside them, it hands the call to your team.

  • Promise an outcome or a date your department hasn't approved
  • Give legal advice or interpret a regulation
  • Pretend to be a government officer
  • Keep going when a request needs a person

FAQ

Good questions.

Is this live with any government body?
No. This is a pilot offering. Any production connection would be agreed with the department first.
Which languages does it speak?
Marathi, Hindi and English today, including when callers mix them.

Waitlist

Talk to us about a citizen-service pilot.

Tell us about your department or municipal body, and the calls you'd want to start with.

All fields except the last are required.